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奥的斯电梯公司全球隐私声明

奥的斯电梯公司及其子公司和关联公司(统称“奥的斯”)对任何奥的斯发起的网站、计算机和移动应用程序,以及指向本隐私声明的社交媒体账户或网页负责。对于向我们提供个人信息的个人,我们承诺尊重其隐私。奥的斯已采取技术、管理和物理上的措施,以保护我们收集的任何个人信息。

本隐私声明对我们通过奥的斯网站、计算机和移动应用程序收集的个人信息的有关实践进行说明,除非该等网站、计算机或移动应用程序另有其他隐私声明。本隐私声明也适用于奥的斯非通过其网站、计算机和移动应用程序(如通过电子邮件或其他方法)收集和处理的个人信息。当您向我们提供个人信息和其他信息,或使用我们的网站、应用程序、社交媒体网页、与我们开展商业交易或使用我们的集成化产品或接受我们的服务方案,即表明您同意本隐私声明的条款和条件。


奥的斯收集哪些个人信息?
“个人信息”是指关于被识别或可被识别的自然人的信息。奥的斯可能向您收集的个人信息将取决于您与我们之间交流的性质。例如:奥的斯可能收集: 
• 姓名;
• 企业联系方式,包括您的公司名称、职务和职能、您的工作电子邮件地址、工作场所的地址和/或通讯地址,或工作电话号码,以及其他与您进行工作联系相关的信息;
• 个人资料照片;
• 社交媒体账号、用户识别号、设备标识符或定位信息;以及
• 与您或您的公司如何使用奥的斯产品和服务相关的特定信息,包括您的个人偏好。
如果您是居民客户,奥的斯可能会收集您的姓名和家庭联系方式,如您的地址、电子邮件地址以及电话号码。如果您符合以下情况,那么我们可能会向我们的建筑物客户(如:业主、物业经理或保安公司)收集您的个人信息:您是居民或企业租户,或租户的员工或承包商,或访客,且您所在或前往的建筑物安装了奥的斯电梯或与奥的斯签订了服务合同或正在接受奥的斯服务。奥的斯也可能会从您的个人计算机设备或电话收集地理位置数据和其他安全认证数据,前述设备或电话将对建筑物内安装的设施或奥的斯设备进行授权。对于企业和居民客户,奥的斯可能会收集银行或付款信息、奥的斯账户信息以及合约细节。

 


奥的斯如何使用其收集的个人信息?

收集的一切个人信息将会用于以下目的:
• 向您提供与您的特定需求和利益有关的定制化服务和内容;
• 履行合同义务,如:授予建筑物出入权限、发挥我们电梯服务方案的综合功能,发出与特定电梯或服务活动、电子账单或您选择的付款方式相关的通知或报告。核实您的身份,以确保实现本隐私声明列出的某些用途的安全性或向您提供访问网站、应用程序、社交媒体网站或建筑物或建筑物内部区域的权限;
• 开发新的产品、改善产品质量、改善用户体验和提供个性化的用户体验,以及根据您和我们整体用户群的兴趣优化未来的服务内容;
• 就奥的斯提供的新的和修改后的产品和服务与您进行沟通,包括特惠活动;
• 评估您是否有兴趣与奥的斯建立雇佣关系和/或允许您申请与奥的斯建立雇佣关系;
• 响应执法机关或其他政府监管机构的合法要求;
• 对涉嫌或实际的违法活动进行调查并防止欺诈行为;
• 按法律要求根据制裁和反恐名单进行筛查;
• 防止人身伤害或经济损失;
• 对出售或转让我们的全部或部分业务或资产(包括通过破产的方式)提供支持;和/或
• 开展调查以确保遵守法律义务。
奥的斯仅可出于合法的商业利益将您的个人信息用于履行法律义务或履行全球隐私声明所述的合同义务。 


奥的斯是否会使用您的个人信息与您取得联系?
除就上述电梯相关事宜与您取得联系以外,奥的斯也可使用其收集的信息,就其提供的新的和修改后的产品和服务或特殊优惠活动与您进行沟通。奥的斯将确保任何营销传播活动向您提供选择退出或退订的简单方法。   


奥的斯是否会与任何第三方共享收集的信息?
奥的斯不会向奥的斯集团公司以外的第三方出售或以其他方式共享您的个人信息,以下相关方或为实现以下目的除外:
• 受聘于奥的斯、代表我们或建筑物客户提供服务的服务供应商。奥的斯仅会与以下服务供应商共享您的个人信息:奥的斯根据合同限制其使用或披露信息,即该等使用或披露应为其代表我们提供服务或履行法律要求所必需。上述供应商可能包括云服务供应商、系统供应商、软件供应商和其他服务供应商;
• 履行法律义务,包括但不限于:响应执法机关或其他政府监管机构的合法要求;
• 对涉嫌或实际的违法活动进行调查;
• 防止人身伤害或经济损失;或
• 对出售或转让我们的全部或部分业务或资产(包括通过破产的方式)提供支持。
对于在社交媒体网站上与奥的斯互动的个人,奥的斯可向以下各方就您与奥的斯相关的社交共享活动(包括您可能在我们的网站上参加的任何抽奖或比赛)披露您的个人信息:与您和奥的斯社交媒体账户相关联的联系人,其他网站用户和您的社交媒体账户供应商。如果您选择在留言板、聊天室、个人资料主页、博客和其他您能够发布信息和资料的服务(包括但不限于:我们的社交媒体网页)上发布信息,您通过该等服务发布或披露的任何信息都会成为公开以及公众知晓的信息。


奥的斯是否会向其他国家传输个人信息?
由于奥的斯是一家全球性公司,在许多国家均有运营机构,我们可能会从一个法人实体向另一方法人实体或从一个国家向另一个国家传输您的信息,以实现上文所述目的。我们仅在必要前提下传输符合适用法律要求的个人信息。


奥的斯如何使用Cookies或其他追踪技术?
奥的斯可能会在其网站和应用程序上使用Cookies。Cookies是指向用户的计算机发送和在用户的计算机上存储的小型文本文件,其目的是使网站可识别重复用户、使用户访问网站更加快捷,并允许网站汇编有利于改善网站内容的聚合数据。Cookies不会损坏用户的计算机或文件。如果您不希望本网站或奥的斯任何其他网站或应用程序访问cookies,您应当调整您的电子设备中浏览器程序或系统上的设置,以拒绝或停止使用cookies。请注意,这样的做法可能会妨碍或使您无法使用奥的斯网站、计算机和移动应用程序以及社交媒体的全部功能。 


您应如何理解可能出现在本网站上的第三方链接?
在某些情况下,奥的斯提供的链接可能指向并非由我们控制的网站,而奥的斯会尽合理努力对此进行识别。但是,该等第三方网站不受奥的斯控制,奥的斯也不会对该等其他网站使用的内容或隐私保护实践负责。


奥的斯会将个人信息保留多久?
奥的斯会在其履行合同和法律义务所必要的期限内保留个人信息。如果个人信息不受合同或法律义务的约束,奥的斯会在实现其收集该等个人信息的初衷所需的期限内保留相关数据。我们会在合理期限内从档案中删除在线上收集的关于从未访问奥的斯网站、应用程序或社交网站的用户的个人信息,除非适用的法律禁止删除或该等信息对我们履行合同义务确有必要。   


您对您的个人信息拥有哪些选择权?
个人可随时要求查看、更新、纠正、变更或删除向奥的斯提交的信息。奥的斯会及时响应该等要求并尽力批准该等要求,除非受到法律或合同限制,或与隐私权益存在冲突。奥的斯会尽合理努力及时更新信息,并在法律要求的情况下,从奥的斯档案中删除您的个人信息。为了保护用户的隐私和安全,奥的斯会在执行任何变更要求之前,采取措施核实用户的身份。如您需要访问、变更或删除您的个人信息,报告本网站相关问题,提问或提出疑虑,请向奥的斯发送电子邮件(
privacy@otis.com)。我们的某些网站、应用程序和社交媒体账户允许您直接在网站上纠正信息,无需进一步联系奥的斯。 
在某些国家,如:欧盟国家,您有权向国家或州数据保护机关投诉,该等机关也被称为监管机关。
请注意,我们将协助您保护您的个人信息,但同时更为重要的是您自身应妥善保护您的密码和其他访问凭证。


特定人群应注意的信息
对于加利福尼亚州的个人用户

根据加利福尼亚州的《反客户信息披露法》(Shine the Light Law),加利福尼亚州居民每年可以要求并获得在上一日历年度内与其他企业分享的、用于直接市场营销的信息。奥的斯不会将您的个人数据分享给其他企业用于其直接市场营销。


对于美国的个人用户
奥的斯不通过其网站或应用程序收集社会安全号。但是,奥的斯确会根据法律要求(例如,税务目的)收集社会安全号。当奥的斯收集和/或使用社会安全号时,奥的斯将采取适当保护措施,包括保护机密性、限制收集、保证访问权限仅限于“必要知情”的基础上、实施合适的技术保护措施及确保妥善处置。请访问下列链接,了解奥的斯关于社会安全号的隐私保护政策:
http://www.utc.com/Documents/social_security_numbers.pdf
或者,请访问下列链接,了解HIPAA隐私声明:
http://www.utc.com/Careers/Documents/HIPAA%20Privacy%20Notice/English.pdf


对于父母和法定监护人
尽管奥的斯的网站不直接面向儿童,但奥的斯致力于遵守所有适用的法律和要求,例如美国的《儿童在线隐私保护法》(Children’s Online Privacy Protection Act)和欧盟的《一般数据保护条例》(GDPR,General Data Protection Regulation,待生效时)。奥的斯不会故意收集13岁以下儿童的信息。如果奥的斯获悉其收到了关于13岁以下儿童的个人信息,则奥的斯将会从系统中删除该信息。


奥的斯可能如何变更本政策?
随着奥的斯对本网站的扩展和改善,我们可能需要对本政策进行更新。本政策可在未经事先通知的情况下随时进行修改。我们鼓励您定期查阅本政策,以了解是否存在任何变更。实质性变更会在本政策首页注明。


如何联系奥的斯?
如果您对奥的斯的隐私保护实践有一般性疑问,可向
privacy@otis.com发送电子邮件。

 



Otis Elevator Global Privacy Notice
Otis Elevator Company and its subsidiaries and affiliates (collectively, "Otis") are responsible for any Otis sponsored website, computer and mobile application, and social media account or page that links to this Privacy Notice.  We are committed to respecting the privacy of individuals from whom we collect personal information. Otis has implemented technical, administrative, and physical measures to safeguard any personal information that we may collect.

This Privacy Notice describes our practices related to personal information collected through Otis websites, computer and mobile applications, unless there is a separate privacy notice for the website, computer or mobile application. It also covers personal information that Otis may collect and process separate and apart from its websites, computer and mobile applications, such as through email or other means. By providing personal and other information to us or through your use of our Websites, apps, social media pages, business transactions or our integrated products or service offerings you, agree to the terms and conditions of this Privacy Notice.


What personal information does Otis collect?

“Personal information” is information relating to an identified or identifiable natural person. The Personal information that Otis may collect from you will depend on the nature of the interaction you have with us.  For example Otis may collect: 
• Name;
• Business contact information, including the name of your business, your title and function, your work email address, your work physical and/or mailing address, or work telephone numbers, and other information related to contacting you at work
• Profile picture;
• Social media account ID or user ID, device identification or locator information; and
• Specific information about how you or your company interact with Otis products and services, including your personal preferences.
If you are a residential customer, Otis may collect your name and home contact information, such as your address, email address and telephone number.  If you are a residential or business tenant, employee or contractor of a tenant or guest in a building where there is an Otis elevator installed or Otis service contract in place or Otis services being performed Otis, may acquire personal information about you from our building client (such as the owner, manager, or security company).  Otis may also collect geographic location data, and other security authentication data from your personal computing device or telephone that will grant access to a facility or Otis equipment installed in a building.  For both business and residential customers, Otis may collect banking or payment information, Otis account information, and contract details.


How does Otis use the personal information it collects?
Any personal information collected will be used to:
• Provide you with customized services and content relevant to your specific needs and interests;
• Fulfill contract obligations such as granting building access, enabling integrated features of our elevator service offerings, providing notice or reports about a specific elevator or service activity, electronic billing or your selected payment method. Verify your identity to ensure security for one of the other purposes listed here or to provide you with access to a website, application, social media site, or building or area of a building;
• Develop new offerings, improve the quality of our products, improve and personalize user experience, and better prepare future content based upon your interests and those of our general user population;
• Communicate with you regarding new and modified products and services offered by Otis, including special offers;
• Evaluate your interest in and/or allow you to apply for employment with Otis;
• Respond to a legitimate legal request from law enforcement authorities or other government regulators;
• Investigate suspected or actual illegal activity and protect against fraud;
• Screen against sanction and anti-terrorism lists as required by law;
• Prevent physical harm or financial loss;
• Support the sale or transfer of all or a portion of our business or assets (including through bankruptcy); and/or
• Conduct investigations to ensure compliance with, and comply with, legal obligations.
Otis shall use your personal information only for legitimate business interests, to fulfill a legal obligation or to meet our contractual obligations as described in the Global Privacy Notice. 


Does Otis use your personal information to contact you?
In addition to contacting you regarding your elevator as described above, Otis may also use the information it gathers to communicate with you regarding new and modified products and services offered by Otis, or special offers.  Otis will ensure that any marketing communications will provide a simple method for you to opt-out or unsubscribe.   


Does Otis share the information it collects with any third parties?
Otis will not sell or otherwise share your personal information outside the Otis group of companies, except to:
• Service providers that Otis has retained to perform services on our behalf or on behalf of our building clients. Otis will only share your personal information with service providers whom Otis has contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements.  These providers may include cloud service providers, system providers, software providers, and other service providers;
• Comply with legal obligations, including but not limited to in response to a legitimate legal request from law enforcement authorities or other government regulators;
• Investigate suspected or actual illegal activity;
• Prevent physical harm or financial loss; or
• Support the sale or transfer of all or a portion of our business or assets (including through bankruptcy).
For individuals who interact with Otis on social media sites, Otis may disclose your personal information to contacts associated with your and Otis’ social media accounts, to other website users and to your social media account provider in connection with your social sharing activity as it relates to Otis, including any sweepstakes or contests that you might enter on our site.  Should you elect to post information on message boards, chat, profile pages, blogs and other services to which you are able to post information and materials (including without limitation, our Social Media pages), any such information you post or disclose through these services would become public and may be available to the general public.


Does Otis transfer personal information to other countries?
Because Otis is a global company with locations in many different countries, we may transfer your information from one legal entity to another or from one country to another in order to accomplish the purposes listed above. We will transfer your personal information consistent with applicable legal requirements and only to the extent necessary.


How does Otis use cookies or other tracking technologies?
Otis may use cookies on its websites and applications. Cookies are small text files sent to and stored on users’ computers that allow websites to recognize repeat users, facilitate users’ access to websites, and allow websites to compile aggregate data that will allow content improvements. Cookies do not damage users’ computers or files. If you do not want cookies to be accessible by this or any other Otis website or application, you should adjust the settings on your browser program or system in your electronic device to deny or disable the use of cookies.  Please note that in doing so, you may impair or fully disable your ability to use the full functionality of Otis’ websites, computer and mobile applications, and social media. 


What should you understand about the third-party links that may appear on this website?
In some instances, Otis may provide links to non-Otis controlled websites, which Otis will make reasonable efforts to identify as such. Otis does not control such third-party websites, however, and cannot be responsible for the content or the privacy practices employed by other websites.


How long does Otis retain personal information?
Otis will retain personal information so long as needed to comply with its contractual and legal obligations.  If the personal information is not subject to contractual or legal obligations, Otis will retain the data for as long as is required for the original purpose for which it was collected. Any personal information collected online regarding a user that has not accessed an Otis website, application or media site will be deleted from our files within a reasonable period of time unless prohibited by applicable law or required to fulfill our contractual obligations.  

 
What choices do you have with respect to your personal information?
Individuals may ask to review, update, correct, change, or delete information submitted to Otis at any time. Otis will provide a prompt response and will endeavor to grant such requests, except where limited by law, contract, or competing privacy interests.  Otis will use reasonable efforts to update information timely, and where required by law shall remove your personal information from the Otis files.  To protect the user’s privacy and security, Otis will take steps to verify the user’s identity before making any requested change.  To access, change, or delete your personal information, to report problems with the site, to ask questions or to raise concerns send an email to Otis at
privacy@otis.com.  Some of our websites, apps, and social media accounts allow you to make corrections directly at the site without need to further contact Otis. 
In certain countries, such as those in the European Union, you have the right to lodge a complaint with your national or state data protection authority, which may also be known as a supervisory authority.
Please note that while we will assist you in protecting your personal information, it is up to you to protect your passwords and other access credentials from others.


How might Otis change this policy?
As Otis expands and improves this website, we may need to update this policy. This policy may be modified from time to time without prior notice. We encourage you to review this policy on a regular basis for any changes. Substantive changes will be identified at the top of the policy.


INFORMATION FOR SPECIFIC GROUPS OF PEOPLE
For individuals in California

As defined by California’s “Shine the Light Law, California residents may annually request and obtain information that is shared with other businesses for their own direct marketing use within the prior calendar year. Otis does not share your personal information with other businesses for their own direct marketing use.


For individuals in the United States
Otis does not collect Social Security Numbers through its websites or applications. Otis does, however, collect Social Security Numbers where required by law, such as for tax purposes. When Otis collects and/or uses Social Security Numbers, Otis will take proper care by protecting confidentiality, limiting collection, ensuring access on a need-to-know basis, implementing appropriate technical safeguards, and ensuring proper disposal. Otis also has a privacy protection policy for Social Security Numbers found at:
http://www.utc.com/Documents/social_security_numbers.pdf
as well as a HIPPA Privacy Notice found at:
http://www.utc.com/Careers/Documents/HIPAA%20Privacy%20Notice/English.pdf


For parents and legal guardians
Although OTIS’ web site is not directed at children, OTIS is committed to complying with all applicable laws and requirements, such as the Children’s Online Privacy Protection Act in the United States and the General Data Protection Regulation (“GDPR”) in the European Union (when in effect). OTIS does not knowingly collect information from children under the age of 13. If OTIS learns that personal information relating to a child under the age of 13 has been provided, OTIS will delete that information from its systems.


How can you contact Otis?
If you have questions about Otis’s privacy practices in general, please email 
privacy@otis.com.